At the gate, your wheelchair will be taken from you. You are entitled to stay in your own wheelchair until you get to the gate.pre-board, assistance with carry-on luggage or moving within the aircraft) Advise airline personnel at the boarding gate of any assistance you may need (e.g.Be alert to gate and flight time changes and notify airline personnel of your need to move to a different gate, if necessary.Although the airline may have notated in your reservation that you need assistance, the airline will not know that you are the person who requested that assistance if you do not self-identify. When you arrive at the airport, it is important that you self-identify as a passenger with a disability needing assistance.Arrive at the airport as early as possible to allow time to check any baggage, go through the security screening, and board the plane.Confirm your accessibility needs with all airlines involved in your journey.If you travel with a battery-powered wheelchair, you must arrive at the airport 1 hour prior to the normal check-in time.Request an airport wheelchair when you make your reservation if you are unable to walk long distances.For example, you should indicate whether you need wheelchair assistance or guided assistance. You should make reservations as early as possible and advise the airline what type of assistance you will need.Airlines are required to provide you with assistance in a timely fashion after you self-identify to airport personnel as an individual who needs assistance. Upon request, airline personnel are required to escort you and your service animal to the service animal relief area.Īre airlines required to provide me with assistance as soon as I arrive at the curbside area of the terminal entrance? However, the airline personnel is required to stop only if the bathroom is on the way to your destination and the stop can be made without an unreasonable delay.Īre airlines required to show me where the service animal relief area is located? If you request to stop at the bathroom on your way to a departing flight, the airline personnel assisting you is required to stop at the entrance to a bathroom. If you self-identify as a passenger with a disability who needs additional time or assistance to board the airplane, the airline must allow you to board the airplane before other passengers.Īre airlines required to allow me to stop at the bathroom when assisting me to my flight? If I have a disability, am I allowed to board the airplane before passengers without disabilities? This requirement applies even if another person is accompanying the passenger, unless the passenger explicitly states that it is okay for the airline to leave them unattended for more than 30 minutes. When an airline is providing assistance to a passenger who is not independently mobile because of a disability, the airline must not leave the passenger unattended for more than 30 minutes. Leaving a Passenger with a Disability Unattended When providing assistance to passengers with disabilities who are navigating the airport, airlines are required to assist passengers in carrying their gate-checked or carry-on luggage when passengers are unable to carry the luggage due to their disability. Providing Baggage Assistance to Passenger with Disabilities When providing assistance to passengers with disabilities who are navigating the airport, airlines are also required to provide assistance to passengers in the key function areas of the airport (ex. Providing Assistance in the Key Function Areas of the Airport Assisting you from your aircraft seat on an arriving flight through the airport to the baggage claim area, terminal entrance, or vehicle pick-up location.Assisting you from the gate location of your connecting flight to your seat on the aircraft and.Assisting you from your aircraft seat on an arriving flight through the airport to the gate location of your connecting flight (if you have a connection) and.Assisting you from the terminal entrance (or vehicle drop-off point) to the gate location where your flight is departing, including the security checkpoint, and onto the aircraft to your seat and.Providing Assistance Throughout the AirportĪirlines are required to provide assistance to passengers with a disability as they navigate through different portions of the airport, this includes: When a passenger with a disability requests assistance from an airline to move through the airport, the airline is required to promptly provide the requested assistance. This assistance may be guide assistance for an individual who is blind or wheelchair assistance for an individual with a mobility impairment. To receive such assistance, the passenger must self-identify to airline staff at the airport as the person with a disability needing this service.
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